A year in the life of PHC Vacuum Service
Hello 2025 and welcome back to all of you now that January is well and truly here and Spring will be with us soon. Now that’s a nice thought for us all!
What a year 2024 was here at PHC. A quick recap for all our loyal customers, partners, supporters, staff and followers on what happened along the way.
The business has grown, with new customers, new staff, new vans, new awards, new partnerships and new plans. Thank you to all of you for supporting us through 2024.
As many of you know we founded PHC back in 1989 and Tracey & I still run the business ourselves 35 years later. We’re proud to be a family business and are also now the largest independent vacuum service & repair centre in the UK and celebrating our big birthday milestone.
Kent is still our home and at the core of what we do with HQ based in Rainham where it has always been. As well as our home county, our PHC vacuum service and repair memberships are now available in parts of Essex, Surrey, Sussex and SE London and we try and help as many customers as possible in looking after their vacuum cleaners (one of the most prized possessions in the home no less!).
Last year we have been rewarded with a large handful of awards from SME Southern Enterprise – winning both Best Independent Home Services Business, South East England and also, Best Independent Vacuum Service & Repair Centre, South East England. We also won Best Vacuum Service Business 2024 from the Independent Business Awards and Best Home Appliance Company from the Innovation & Excellence Awards 2024.
These are wonderful accolades for the whole business and awards that are close to our core values of taking care of our customers and offering a service that is both environmentally sound as well as great value for money.
We were also awarded Finalist for the Best Businesswoman Award in the Kent Business Awards (congratulations Tracey Brown!) which was a nice touch after our Best Family Business Finalist the previous year. Delighted to have made it through to the last few and proud to be recognised as a true family business with our son Mitchell now also involved in a lot of the day-to-day management of the field engineers and sales office.
There are eight brightly branded PHC vans out on the road, give them a toot if you see the boys out and about. Our team of eight field engineers are consistently rated 5 stars across Google, Facebook and Yell and we’re very proud of the way they all uphold PHC’s strong reputation. Thanks guys, we couldn’t do it without you.
In other news, we’re in ongoing discussions with partners about franchise possibilities for PHC Vacuum Services so that other parts of the country can benefit from our home service. Our most common conversations with people who come across PHC are “We didn’t know you could have your vacuum cleaner serviced.” and “Do you cover our area please as we’d like to book.” Hopefully we can do something about that in 2025.
If you know of anyone who’s looking for a great franchise opportunity then tell them to drop us an email or give Garry a call on 0333 533 7220 and let’s talk.
Thanks to all of you for your custom, support, thanks and appreciation over the last 12 months and more. PHC is what it is because of our marvellous 80,000 customers. Wishing you all a very happy 2025.
